VGM Consultants Pvt. Ltd.

VGM Consultants is a PAN India company providing single window solutions to varied customer needs. It provides Telecalling, Data Entry, Process handling and field activities under a single umbrella. Services Offered In-bound Telecalling Outbound Telecalling Collection of loan accounts in soft buckets Recovery of loan accounts in hard buckets Legal recovery Business sourcing both secured and unsecured Credit underwriting and field investigation Insurance Distribution Tele-calling set up in multiple hubs in India, having predictive dialer, call recording systems and full featured CRM. VGM is present in 17 states in India.

Roadside Assistance Ltd

Roadside Assistance Ltd is a premier dispatching service for towing and emergency roadside assistance. We provide our clients with quality of service and valuable peace of mind. We work with you to create a customized process for handling your dispatches, we promptly deliver details for each event to your drivers and send you dispatch logs each day. Our focus is reflected in the high ratings we receive from clients across the country because Our dispatchers are towing specialists and treat your business like our own.

Kore.ai

Kore.ai is a Florida-based conversational AI platform that automates customer and employee interactions for sectors including retail, healthcare and hospitality.

TaskUs

TaskUs is a Texas-based outsourcing firm that provides services including customer experience, content security and consulting for industries such as healthcare and finance.

Five9

Five9 is a California-based cloud contact center platform that offers solutions such as quality management and workflow automation for sectors including retail and finance.

Atexto

Atexto is a software for companies to access labeled speech data to personalize machine learning models for voice understanding, and for individuals to record and store their voiceprint, label it, and be paid for it.

PolyAI

PolyAI is a London-based company that develops a machine learning platform for conversational artificial intelligence.

Skit

Skit is an India-based AI voice automation platform that offers customer conversation analytics, speech recognition, and related solutions for enterprises.

Lightico

Lightico is a New York-based digital platform that offers solutions such as electronic signature and document verification for insurance, automotive and telecom industries.

UJET

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

MaestroQA

MaestroQA is a New York-based SaaS platform that provides solutions such as customer experience management and CX insight analytics automation for businesses.

Pypestream

Pypestream is a New York-based conversational AI platform that provides solutions such as automated customer engagement and analytics for sectors such as insurance and travel.

CloudTalk

CloudTalk develops a cloud-based call center software that provides customer engagement solutions for sales and support teams.

AI Rudder

AI Rudder is a Singapore-based AI platform that offers solutions such as dialogue management and automated speech recognition for industries such as financial and E-commerce.

Tethr

Tethr is a Texas-based cloud platform that provides customer conversation intelligence and data analytics solutions for businesses.

Clarabridge

Clarabridge is a Virginia-based AI platform that provides solutions such as customer experience and interaction analytics for sectors including finance and retail.

Krista

Krista is a Texas-based AI-enabled intelligent automation platform that provides solutions including IT security and contact center automation for businesses.

Parloa

Parloa is a Germany-based conversational AI platform that offers solutions such as omni-channel customer service automation, NLU training and analytics for businesses.

Aveni

Aveni is a Scotland-based AI platform that offers solutions such as speech analytics, and conversational data management for financial institutions across the United Kingdom.

RingOver

RingOver is a France-based cloud communication platform that provides employee connectivity, engagement and data integration solutions for businesses.

Gridspace

Gridspace is a speech analytics platform that provides voice processing and calls scanning optimization solutions for banks and contact centers.

Beyond Verbal

Beyond Verbal is using Voice and AI to extract human emotions and reveal Vocal Biomarkers – acoustic features indicating various health conditions. In collaboration with leading medical institutions, Beyond Verbal performs multiple clinical trials and conducts BIG DATA projects aimed at revealing signs of cardiovascular, pulmonary, neurological and other diseases and chronic medical conditions in the voice – allowing continuous patient monitoring and predictive analytics.

Keyo

Keyo is built around the belief that all a person needs to prove who they are and access what’s theirs... is themselves. No more keys to unlock your home. No more wallets or phones to pay at stores. No more IDs to verify that you are who you say you are. To make this a reality, our technology allows businesses of all kinds to easily adopt palm vein authentication. With Keyo, people are clocking into work, paying for a coffee, or redeeming a ticket with a wave of their palm. We’re on a mission to help build a world in which we want to live - one that brings the convenience and security of biometrics without compromising privacy, data security, and personal freedom. We’re looking for folks like you to help us achieve our vision.

Curious Thing

Curious Thing is an Australia-based voice AI communication platform that provides solutions including customer engagement and insight collection for businesses.

AVOXI

AVOXI is a provider of cloud communications and business VoIP services to international clients.

Runo

Runo delivers the functionalities of a full-function Customer Relationship Management suite, all built into a mobile app. With features such as call management, contact management, calendar and appointment management, services and revenue management, and alerts for customer life events. The app is conveniently divided into Operator and Subscriber modules, where Operators have access to the features of day-to-day customer management, while the subscriber module contains more advanced analytics and administrative features that help business owners manage their operations.

VoiceBase

VoiceBase is a California-based voice intelligence platform that provides solutions such as AI-driven speech analytics and customer engagement for businesses.

Aircall

Aircall is a France-based SaaS platform that provides solutions such as cloud-driven phone systems and call centers for sectors including finance and healthcare.

VoiceOps

VoiceOps develops an AI-based platform that allows companies to coach and train their call center representatives.

Speakerbus

Speakerbus is an England-based cloud platform that provides solutions such as unified communications and WAN infrastructure management for businesses.

FICX

FICX is reimagining the way leading brands digitally transform their customer experience. As a pioneer and a leader in no-code CX app development and automation, FICX empowers modern enterprises to rapidly digitize and automate CX journeys and deploy them anywhere they engage customers. Modern enterprises cut costs, convert more sales, and keep their customers happy by removing friction from sales and service. For more information, visit www.ficx.com. Founded in 2012, CallVU has supported leading global organizations in the financial, insurance and telecom sectors to maximize the value of their digital assets while improving operational efficiency. CallVU has operations in the United-States, the UK and Israel. The company was selected as “Cool Vendor in CRM and Customer Support, 2016” by Gartner and was named one of the “20 Most Promising Digital Experience Solution Providers in 2017” by CIO Magazine.

Ubiquity

Ubiquity is a multinational business process and call center outsourcing organization dedicated to helping partners improve customer satisfaction while reducing operating costs. The world&s;s leading outsourcer for the fintech and emerging payments sector, Ubiquity offers live customer experience management services, interactive voice response (IVR) solutions, and a comprehensive risk and compliance solution, including fraud investigations, and disputes and chargeback management. Ubiquity has developed a next-generation technology platform engineered for operational excellence while delivering partners meaningful and actionable business intelligence. Headquartered in New York City, the company’s expanding network includes delivery locations in the United States, Hungary, El Salvador, the Philippines and an innovation hub in Amsterdam, where the company develops artificial intelligence and machine learning technologies to optimize customer service agent performance. Together with its partners, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.

Daisee

Daisee is an Australia-based AI platform that offers solutions such as voice analytics and contact center quality assurance for businesses.

Next Caller

Next Caller develops a New York-based SaaS platform that offers real-time call verification and fraud prevention solutions for insurance, banking and healthcare sectors.

Phone.do

Phone.do uses advanced AI. It then equips those service professionals with theexact information they need to solve it. It is fast and drives revenue. is a personalised service network and service platform. An online inquiry form is available on their website.

Vocalysd.ai

Vocalysd is a customer-centric, AI-powered insights tool. Vocalysd unlocks usable, easy-to-digest insights from your conversational data. These insights are key to optimising client interactions and enhancing your customers&s; experience.

Daktela

Our mission is to provide the best possible SaaS omnichannel, customer care and contact centre solution, for a company of any size in Europe.Daktela solutions will provide its customers with the best customer care through all available communication channels, whether it is Voice, Email, SMS, WebChat, Facebook, WhatsApp, Viber and more.

Bonifii

Bonifii is a credit union service organization or CUSO, that is owned and controlled by members of the credit union ecosystem. Its mission is to deliver a trusted, peer-to-peer services network of verifiable exchange for financial cooperatives. Bonifii focuses on three areas of verifiable exchange which include credential exchange, information exchange, and value exchange.

OTO

OTO is a New York-based AI-driven acoustic intelligence platform that provides solutions such as customer conversational engagement and voice analytics for businesses.

Inpris

At Inpris, we specialize in the development of advanced AI applications and human-machine interfaces. Our flagship product, Mobility OS, incorporates several of our patented technologies, such as sightless touch, gesture recognition, and sightless type, to enable drivers to use infotainment and smartphone systems safely while on the road. In recent years, we have been at the forefront of the emergence of Generative AI technology and have developed HumAIns, a "Dialogue to Action"™ technology that is capable of interacting naturally with users and initiating tasks outside of predetermined scenarios. HumAIns™ combines human qualities with AI capabilities, taking Generative AI to the next level and bringing AI to life. Our technologies have been recognized for their innovation, with several academic research studies finding that they are superior to those of our peers. We have been granted eight patents for our various technologies, and our team of 10 employees continues to push the boundaries of Generative AI and human-machine interface technology. Our focus on creating intuitive, user-friendly solutions has made us a leader in the field.

VCC Live

VCC Live develops a web-based platform that offers call center management and debt collection services for businesses.

Speed Commerce

Speed Commerce distributes and provides logistics solutions for traditional and e-commerce retail channels.

Levementum

Levementum provides CRM, sales management, lead generation and marketing automation services for businesses.

Mindful

Mindful is an Ohio-based SaaS platform that offers solutions such as CX management and callback automation for sectors including retail and travel.

Ytica

Ytica is a cloud-based platform that provides contact center reporting, speech analytics and workforce optimization solutions for businesses.

Oxus

Oxus.AI provides speech analytics software for sales and customer support teams serving in any language. With the best speech recognition accuracy for hard languages in the market. By analyzing 100% of speech interactions with customers Oxus.AI delivers to organizations the most accurate, instant, and actionable insights to increase sales, improve customer retention, and enhance reps&s; performance.

Xina

Xina Technologies is an Arabic Conversational AI platform that automates customer support queries.

Toky

Toky is a virtual phone system for business that helps you to start your own call center and connect your customers offering voice calls from your website, Facebook fan page or your own business phone number in more than 60 countries. It doesn&s;t require special devices or installation and it&s;s easy to configure. With Toky, you can set your business call center in minutes, even with just one agent, and you can use features like international phone calls, IVR, business phone number, send and receive SMS, simultaneous calls, call queues, greeting messages, call forwarding, call recording and even you can integrate your business phone system with your CRM or collaboration tools to improve productivity.

3CLogic

3CLogic is a Maryland-based cloud contact center platform that provides marketing and customer service management solutions for businesses.

Greatify

Greatify is an employee engagement platform that allows users to create and automate incentive programs for employees.

Alorica

Alorica is a California-based management consulting firm that provides services such as customer experience and community engagement for sectors including fintech and gaming.

Datalyse

Datalyse helps businesses around the world to scale through a cloud-based digital transformation platform that adapts to your business. The Datalyse platform provides companies big and small with a fully featured CRM, call centre software and lead distribution platform to increase customer interactions across voice, e-mail, SMS, What&s;s App and more. The platform&s;s key feature include: The ability to adapt to each individual business processes with the Powerful CRM, Click2Speak, CloudMail combined with sales automation widgets. The product is designed to enable SME&s;s to work from anywhere

Contexta360

Contexta360 is a high growth Conversational Intelligence Company with business solutions in three areas: AI fuelled Speech Analytics, Real-time Agent Assist, and conversational assistants.With a focus on helping mid-market to large enterprise companies understand, assist and automate conversations with their customers. We help organisations capture voice, video and chat conversations at scale, across multiple languages, transcribing at the highest quality in order to analyse, assist live agents or fully automate a conversational reply, naturally. With core domain IP in AI, NLP, NLU, NLG we supply SaaS solutions for some of the worlds leading telco, financial services and utility companies by helping them transform their costs structure without damaging CX, C-SAT or brand.

SpiceCSM

The SpiceCSM Customer Engagement Center is designed to increase the efficiency of any customer care, support or inbound sales organization. Our unique and innovative approach empowers SpiceCSM clients to remain flexible and adapt to the ever changing landscape of the customer care function. In both guided agent and self service implementations, SpiceCSM combines corporate and customer support content in a structured workflow presented as intelligent decision trees that drive customers to quick problem resolution. Our Guided Agent Services reduce average handle time and increase first call resolution performance of your contact center agents. Completely web-native, this Integration Platform as a Service (iPaaS) solution brings the power of real time decision support to your entire customer care organization at minimal investment. How would you like to divert call to self service? With our Customer Self Service Module Diverting customer care processes to a self service platform not only lowers your operational costs, but enhances your customers’ satisfaction through a conveniently accessed Guided Process Workflow engine. With its highly intuitive user interface, customers will enjoy resolving support issues on their own.

Callix

Callix is an intelligent customer happiness solutions provider that offers call management services and data analytics for businesses of any size with a focus on SMEs through its team of multilingual customer service specialists who are accessible 24/7. Callix aims to dominate call management services in the region by becoming the first company to offer a unique service that relies strongly on both human intervention and technology. Callix supports business owners by developing actionable analytics based on customer interactions. Additionally, Callix offers customisable plans to match every business requirement to ensure customer happiness and empowers its customers by providing instant access to multilingual and 24/7 real-time human engagement.

Feelingstream

Feelingstream LEADstream platform is an AI solution that analyses and provides an overview of large volumes of customer interactions across multiple communication channels (calls, chat/voicebot, emails, NPS). The platform delivers real-time customer insight relevant for various functions across an organization - c-level, business/product development, customer service quality, sales, and analytics. Feelingstream helps users locate critical business opportunities that ultimately help businesses become more efficient, boost revenue and keep customers satisfied. Our vision is to spread the use of AI for creating a data-driven decision-making culture in large organisations with a large volume of customer interactions. This is because what we see today is how businesses make decisions based on limited insight into their customers. Analysing customer interaction with Feelingstream LEADstream platform, however, provides both the overview and deep insight needed to help managers make decisions based on real data, measurable facts and real issues which come up in everyday conversations with customers. Feelingstream OÜ was established in Estonia in 2015.

OPSIFY

OPSIFY is an on-demand, technology-based diversified business services platform. Through our cloud-based hub and spoke model, OPSIFY delivers a globally distributed workforce and service offering. We deploy a uniquely branded sales and service culture within a team based cloud solution to operationalize a businesses’ back-office and task-based activities. These activities include customer management and marketing operations to IT operations and various high volume transactional work — really everything that makes a business work in the background. In doing this, OPSIFY helps businesses: • Reduce their burn rate, • Build repeatable process, • Scale their operations, and • Achieve their business goals. OPSIFY works with high growth companies and businesses seeking transformation in nearly every industry to achieve remarkable results.

Futr

FUTR is a private student loan servicer offering diverse loan programs for banks, credit unions, marketplace lenders, private capital firms and schools.

boostopia

3 of the 4 founders worked together previously at another e-commerce startup, that at peak, reached north of $20M+ a year where one of their biggest challenges was managing their team of 20+ support agents. Their first-hand experience was that the existing market of technology solutions for support focuses almost exclusively on building tools for customer service agents to talk to customers, and NOT their bosses, the managers, to do their job of understanding and improving the whole support operation. So Boostopia is the first modern Workforce Optimization (WFO) solution built for SMB customer support managers, not agents, to do their job of understanding and improving the entire support operation. Our solution integrates with and upgrades common ticketing and call center solutions like Zendesk, Freshdesk, Helpscout, and Salesforce Service. Customers are seeing 30%+ reductions in overall support volume and increases in Agent Productivity by 20%+.

Gcalls

Gcalls is the integrated call center management solution that helps micro, small and medium businesses to optimize resource in digitally transforming a call center for upgrading sales&s; or service&s;s capacity. Businesses will not invest money to buy hard phone, physical infrastructure and fixed landline. Businesses will not face with difficulties in hiring and managing right engineers to set up and maintain a complex system. Gcalls&s; strong engineering team has set up and maintain a huge system that is separated to serve millions of businesses. It opens the globalization of business by decentralizing sales and service through hiring local native workers who use Gcalls&s; mobile/web-based applications to serve local native customers . The incredible thing is Gcalls is designed to easily integrate and adapt with any management information system software that help business to plug and play Gcalls for better customer experience.

JUST

DIal Afrika Inc

Dial Afrika helps businesses define the future of work, and improve team Efficiency, Productivity, and output all while understanding their customer behavior through our omnichannel customer support tool. 70% of businesses in Africa do not have access to proper and affordable tools through which they can communicate with their customers effectively leading to the loss of up to $47 billion in revenue in Africa.

CallScaler

CallScaler is the call tracking tool to help businesses track and route inbound calls for their business. Buy call tracking numbers for your business and know exactly which marketing campaigns make your phone ring.

Defense Mobile

Defense Mobile provides mobile service, smartphones and applications for veterans, military service members and their families.

DMS

Digital Media Solutions is a Florida-based performance marketing company that offers solutions such as data asset management and lead generation for the insurance industry.

IMNA Solutions

IMNA Solutions is pushing the boundaries of audio and voice analysis technology to bring privacy, security and clarity to voice communications. IMNA has created ListenApp®, the first of a suite of simple, highly intelligent tools that improve the way people work, live and communicate. ListenApp® is a platform for analog and digital communications that uses patented technology to provide an unparalleled range of features. Healthcare companies, financial institutions, retailers, professional services firms and call centers are all using ListenApp® to reduce lawsuits, detect and prevent fraud, authenticate callers, protect intellectual property, reduce response time, increase customer satisfaction and reduce operational costs. IMNA Solutions Inc., is a privately held company, founded in 2016 and is headquartered in Israel and the US.

Convoso

Convoso is a California-based SaaS platform that provides products such as autodialers and dynamic scripting for industries including marketing, insurance and home services.

aiXplain

Deep Democratization of AI and ML. Helping technology vendors and their customers find each other, and to be safe navigating the complexities of the development and the use of AI and ML.

Omni Interactions

Gig- economy, work-at-home, consumption-based customer service partner

StatusNOW

StatusNow provides an innovative approach to real time availability management. Use StatusNow to improve productivity while balancing changing demand and workers&s; availability.

MattsenKumar Services

Mattsenkumar is a provider of call center outsourcing and business process consulting services.

ShyftOff

ShyftOff is revolutionizing how contact centers staff. We&s;re helping centers adapt to agents&s; demands for flexibility, where 40-year best practices now fall short. We killed 8-hour schedules, mandatory OT, commuting, and low-income wages. We built a flexible contact center, designed for a flexible and modern workforce. We made it possible for brands, and even BPOs, to pay competitively, even as wages increase. Imagine the CX professionals you&s;d attract with flexibility and higher pay! And contact centers are better when they&s;re flexible... ShyftOff helps CX teams staff perfectly as volume fluctuates throughout the days, weeks, months, or seasons. Flexible teams can even surge up for the unexpected. ShyftOff also helps combat rising costs of customer service. A productive hour pricing model saves 35%+ by eliminating shrinkage and stabilizing occupancy. We&s;re not a BPO, but we partner like one. We&s;re a tech company and strategic partner helping CX teams operate in a modern economy and workforce.

iEnergizer

iEnergizer is a provider of business process outsourcing solutions to the healthcare, gaming, legal and banking industries.

Yunbat Intelligence

Yunbat Intelligence provides enterprises with management tools such as telephone robots, sales leads, and enterprise. They provide SAAS products that effectively combine CRM and AICC intelligent customer contact centers. They also offer sales leads, intelligent touch, research, and notification, SMS, manual call and quality inspection, and other products.

AwesomeOS

AwesomeOS provides customer experience, contact center operations, back office support, web, software development and graphic design solutions.

CommBox

CommBox is an AI-powered omnichannel communication platform designed to help companies of all sizes significantly digitize and automate customer communications. CommBox offers a unified inbox that enables customer service and sales teams to seamlessly engage with customers on their preferred channels (email, chat, SMS, WhatsApp, Messenger, Google, video, voice, social media, and more). Using AI and chatbots, CommBox provides a fully automated self-service experience on messaging channels, enabling its 350+ enterprise customers to benefit from improved operational costs, increased customer satisfaction, and higher agent productivity.

SmartAction

SmartAction develops a cloud-based platform that offers automated customer communication and engagement solutions to businesses.

Enshored

Enshored is a California-based professional services company that provides back-office support, content moderation, marketing and outsourcing services for startup businesses.

PicUP

PicUP brings a new digital experience to one of the largest channels of Insurers interaction - outbound phone calls. While most of the calls are still unknown, the call center keeps spending a lot of time in the call center, our AI powered engagement platform, using ML algorithms to optimize and personalize the incoming call interface for any users that receive a call from Insurers over calls, messaging and other digital channels. PicUP offers Insurers to enable identifying the calls for the users, get more digital capabilities by moving to chat, delay the call, and by that improve some of their most important KPIs such as: Sales, answer rate, call center efficiency, customer experience and satisfaction! Leading companies like Vodafone, American Movel, UnipolSai, AMEX have managed to increase their sales by 42%, reduce their cost and improve their CX using our technology.

Infobird Software

Infobird is an application software company that develops and sells cloud computing application software and customer service system for businesses.

ePerformax

ePerformax is a provider of inbound sales, billing, web and data mining services.

Velocity

Velocity is a managed services company that provides network management, connectivity, and telecommunications for the retail sector.

Deskforce

Deskforce develops a cloud-based platform that offers SIP, predictive dialer, and virtual dialing solutions for call centers.

Interactive Intelligence

Interactive Intelligence is a designer, developer, builder and provider of cloud based contact and call center software for businesses.

Noble Systems

Noble&s;s unified solutions for inbound, outbound and blended contact management allow companies to communicate more effectively with their customers. Our contact center technology solutions increase productivity, reduce operating costs, and improve the quality of each contact. The scalable, integrated Noble® solutions include advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, workforce management, analytics, and real-time reporting and management tools.

Connect First

Connect First is a cloud-based customer engagement platform that allows enterprises to manage their compliance rules and regulations.

Nexa

Nexa is an Arizona-based company that offers services such as virtual receptionist, and outbound and inbound calls for industries including healthcare, real estate, and legal.

AMC Technology

AMC is a provider of CRM integration and hybrid customer center solutions for enterprises.

Voiso

Voiso develops a platform that allows users to optimize and manage call flows and recordings.

Enablx

Enablx provides technical support, product information, registration and warranty services for consumer electronics, finance and healthcare sectors.

Premier BPO

Premier BPO is a provider of contact centre, back office process and support, call center and customer services, IT and software solutions.

T-Metrics, Inc.

T-Metrics, Inc. has developed many products for the telephony industry during its more than 20-year history. The Company is known for delivering the finest innovative products into the marketplace, and for providing the best customer service in the industry.

Covisian

Covisian offers contact center and business process outsourcing services.

Senture

Senture is a Kentucky-based company that provides services such as contact center management, customer retention and IT support for businesses.

Key IVR

Key IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers. Hosted in leading data centres and processing over £3bn per annum, their state-of-the-art payment suite is robust, reliable and secure – certified PCI-DSS v3.2.1 Level 1. Available in 14 languages across 11 currencies, their range of solutions are recommended by the Chartered Institute of Credit Management, worldwide payment gateways and PCI-DSS QSAs. Key IVR’s mission is to provide high-volume automated payment collections through great software and delivering excellent customer service. They aim to be the provider of choice for companies wanting to deliver high-quality payment collection systems to their clients and customers.

Callity

VcareTec

VCare is a provider of contact center, billing and sales support services.

Fonolo

Fonolo is a provider of cloud-based callback solutions for the call center.

GoContact

GoContact provides all the functionality of a latest generation, complete, robust and integrated Contact Center platform such as: IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, Text to Speech, among others.

Clarityvoice

Clarity Voice provides cloud unified communications and VoIP services.

7x Powered

Armatis-lc

Armatis-lc is a major player in the contact center market. The company&s;s design and management services are offered to design customer relationship strategies and acquire customers and retain their loyalty throughout the customer life cycle and in all interaction channels by providing innovative and value-creating services using advanced tools, interactive modules and automated customer relation dashboard, enabling companies to better serve their customers and improve their brand loyalty.

Automated Health

CrazyCall

Crazy Call is a Cloud Telephony for Call Centers &a; Sales Professionals that&s;s accessible right within your browser, without any installation or complex billing. All it takes is for you to pick a number and start calling prospects! It allows you to organize and manage sales, control the quality of their calls, reduce costs, integrate and automate telesales campaigns. CrazyCall is also an easy to use sales enablement platform that increases cold-call ROI and helps with website conversions.

Direct Interactions

Call Trader

Call Trader platform tracks calls and leads on a granular level, which allows for quick optimization and continual improvements to drive marketing costs down over time.

Worldtone Technology

Worldtone Technology is a service provider of international call termination. Worldtone focuses on wholesale and retail. Worldtone technology interconnection with telecom services.

Unity Communications

Unity Connect is an Arizona-based company that provides services such as bookkeeping, administrative support and accounting for businesses.

Responda

Fastco Group

Call 4 Health

Call4health is specializing in call center and technology solutions for enhanced customer relationship management.

MosaicVoice

MosaicVoice makes it easy for call centers to automate their Quality Assurance function. Our software listens to customer conversations in real-time and identifies and alerts agents and managers to any compliance violations as they happen.

United World Telecom

Connect Assistance

Connect Assistance engages in providing roadside assistance and home services through automotive distributors and insurance companies.

Taking You Forward

Taking You Forward is a provider of call center outsourcing, data survey, back office​, outbound and technical support services.

Injixo

Injixo is a cloud service for staff planning in call centers, forecasting, scheduling and reporting.

724care

724Care Inc. they are specialize in high ROI B2B lead generation and prospecting for small and medium size businesses. They provide combination of highly targeted C-level prospect lists, professional appointment setters, reliable IT infrastructure and proven processes ensures that your sales people will not be idle, guaranteed.

FIVE CRM

Head office is in Wiltshire, United Kingdom, and a subsidiary, FIVECRM LLC, located in Clearwater, Florida. FIVE CRM was designed for High Volume Outbound Calling and Email Marketing As a call center CRM, FIVE contains all the functionality needed to run advanced high volume outbound campaigns for both B2B and B2C. Designed from the start for outbound calling for scenarios of 5 to 200+ seats, the concept is to at least double your call volume compared to “regular” CRM systems. The system includes regular CRM functionality and everything needed for managing agents, the data and calls. The built-in email marketing can be used to generate warm leads for calling. Major activities include lead generation and appointment setting, and in addition, with products &a; opportunity management, FIVE is great for sales and account management. More information at www.fivecrm.com

Edifius

Edifius is reinventing the way businesses manage their operations and customers by leveraging technology, data, voice, artificial intelligence, machine learning, NLU, and NLP to increase personalization, workforce digital transformation, autonomous marketing, and self-service automation.

Alert Communications

Alert Communications is a provider of legal call center services for law firms.

K-LINK

K-LINK is a Omnichannel Cloud Contact Center Platform provider that supplies hundreds of global brands with high-end telecommunication services without any expensive hardware and complex telecom infrastructure. This enables savings of more than 200% when compared to traditional call center solutions.

AutoService AI

AutoService A.I. voice assistants answer calls and book appointments in DMS. No more missed calls. No more wait queues.

Simpluris

InGenius

InGenius develops a SaaS-based platform that connects telephone systems with CRM platforms for contact centers.

WellDyne

WellDyne is a Florida-based SaaS platform that provides solutions such as pharmacy benefit management and data monitoring for the healthcare sector.

Customer Dynamics

Customer Dynamics is a developer and provider of customer relationship management and office productivity solutions.

VoiceSense

VoiceSense specializes in speech analytics. Their speech analysis technology offers an innovative biometric concept, based on the unique expertise of VoiceSense in the fields of signal processing, psychology and speech. They target the vast market of big data and business analytics and offer dedicated solutions for enterprise analytics, customer care, human resources, healthcare and interactive speech analytics.

Ttn Fleet Solutions

TTN is a Texas-based provider of towing services such as accident management, and preventive maintenance for industries including transportation, finance and automotive.

Evo Technologies

Evo Technologies is a cloud-based, multi-channel communication platform built on top of twilio and hosted within the Microsoft Azure Cloud. Their evo voice provides all of the most important PBX features without all of the baggage. They integrate products such as Quickbooks, Davinci Meeting Rooms, and LiquidSpace.

Golden Gate BPO

Golden Gate is a provider of business process outsourcing and customer relationship management services.

Thetmcteam

Tmc engages in the maintenance and construction of trucking terminals.

Contacto

Contacto is the most reliable cloud Contact Center Solution, powered by Plivo’s trusted cloud communications platform, helps you exceed customer needs, keep your agents productive, and identify coaching opportunities in real-time. Built for B2C brands, Contacto brings all customer communications into a single conversation, providing the continuous context agents need to deliver more human, personal interactions to every customer, throughout their journey. With more natively integrated channels, including fully-featured voice capabilities, brands can streamline their customer support function and reduce operational costs.

NOVA BPO

Voxtron Middle East

Voxtron Middle East (VME) is set up in Dubai, U.A.E with the objective to provide close support and guidance to our customers/prospects in this region. For over a decade, we have been providing affordable customer interaction solutions to diverse business environments of this region. Our customers include Government organizations, Outsourcing companies, Corporates, Financial and Insurance organizations etc. Voxtron specializes in providing customer engagement/interaction optimization solutions such as Omni Channel Contact Centers, Self service applications, CRM solutions, Attendant Operator Consoles, Workforce Optimization Suite, Messaging Solutions, Social Media monitoring etc. These solutions help organizations enrich customer interactions, improve business processes, and optimize their workforce in order to enhance loyalty, increase revenue, mitigate risk, and manage operational costs. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Our solutions are based on the realization of numerous projects and the needs of our customers. Solutions today are rarely simple — they demand technologies from a range of vendors plus skills across a number of disciplines. We have a highly skilled, highly experienced, highly competent resources to deliver the most challenging projects. Our involvement spans consulting, design, implementation and comprehensive post-sales support, including 24/7 cover and a quick response time, which is unmatched and unique to the region.

Hammerman &a; Gainer

Hammerman &a; Gainer is a risk services and claims management company that offers property and casualty claims administration services. The company also offers claims administration, claims adjusters, and bill auditing services; healthcare administration services, such as claims administration services for flexible benefits plans, administrative services only for self-funded plans, limited medical plan enrollment, insurance claims administration, premium collection and electronic remittance and payment, COBRA, and consolidated billing services; emergency management services, including grant administration, program management, payment verification, and inspections; and project management/consulting services such as transaction processing, audit recovery, financial examination, loss reserve analysis, regulatory compliance consulting, and risk management consulting services. Hammerman &a; Gainer was founded in 1929 and is based in New Orleans, Louisiana with offices in New Orleans, Alexandria, Lutcher, and Shreveport, Louisiana; Irving and Lubbock, Texas; and Washington, D.C. It operates as a subsidiary of Hammerman &a; Gainer International, Inc.

KivaCRM

KivaCRM is a software company providing SaaS-based business applications focused on Sales Pipeline Management, Call Center, Sales Force Automation and Customer Support. Over the years, KivaCRM has garnered a client portfolio that includes Turkey branches of global corporations like Vodafone, Akzonobel, Abbott, Novartis, Teva, leading Turkish enterprises like Eczacıbaşı, Elig, Bıçakçılar, BEK, IdeaSoft and many more SME&s;s. KivaCRM business applications are well-known for blending their extensive customization capabilities with the best user experience and full featured mobile applications.

Vozzcom

Vozzcom is a telecommunications company that offers customer retention, direct sales, call center, and broadband fulfillment services. Understanding how to engage customers and encourage loyalty starts with front-line employees and field technicians that understand the customer. In addition to a diverse workforce, each employee is extensively trained on new and existing technologies, serving as a grass root’s educator in the field. Hands-on training of triple-play offerings ensures that customers are eager to engage in cable telecommunication options. As a supportive services business model, the company understands the enormous responsibility associated with being the “face” of its prestigious clients. All employees are drug-tested and backgrounds are checked.

SuperStaff

Comprehensive Outsourcing Solutions provider with call centers, recruitment centers, and operational facilities in the United States and the Philippines.

Phone Ware

Dextr

Dextr is a California-based SaaS platform that provides solutions such as customer experience management and data integration for businesses.

Answernet

American Tel-A-Systems, Inc.

AMTELCO develops a call center communication software for healthcare and higher education facilities.

Press One

Allied Global

Allied Global is a Guatemala-based company that provides BPO, inbound and outbound marketing services for industries such as entertainment, retail and hospitality.

Dingjie

Callhounds Global

RAM Marketing

RAM provides inbound and outbound marketing services.

4c Pharma Solutions

4c Pharma is a New Jersey-based healthcare solutions company that provides services such as pharmacovigilance and clinical data management for the pharmaceutical sector.

Text-Calibur

Text-Calibur is an online SMS service made for companies, creators, and entrepreneurs to send automated SMS messages. Their service includes general services and SMS call center services.

Signius

Signius Communications engages in providing medical, specialty and outsourced contact center services.

Delegopayments

Delego develops a Cloud-based platform that provides integrated payment solutions for merchants.

Cca International

CCA International is a outsourced customer relationship management. CCA offers customer relations like pre-sales information, distance selling, customer service, technical assistance, loyalty, recovery.

GCN

Global Communication Networks, Inc. (GCN) began with a simple mission: to build better, more cost-effective technology solutions for our customers. Since our founding, we’ve grown to become a full-scale Connectivity Integrator (CI), serving a wide array of clients in partnership with more than 250 technology vendors.

Hellosells

HelloSells is a 24/7 lead qualification service and answering service helping businesses increase sales conversions and maximize their marketing ROI. We capture inbound leads coming from multi channels and respond to them. Our lead qualification team is available 24/7 to qualify the leads and fill your sales pipeline only with qualified leads that are more likely to convert. Our services also include, 24/7 appointment scheduling service, call answering service and call center services. We also provide a suite of tech tools to help you work smarter from anywhere: video meetings, calendar booking, and live web chat.

Ambs Call Center

Ambs offers telephone answering, call center and virtual receptionist services for businesses.

THIENTU CO.,LTD

THIENTU CO.,LTD was established in 2000 and based in Ho Chi Minh City, Vietnam. We have 4 representative offices and contact centers nationwide. Through 20 years of establishment and development, THIENTU CO.,LTD is considered as one of the pioneer companies in BPO(Business Process Outsourcing) and Contact Center services industry with advanced Call center technology system on multiple platforms Nortel, Avaya, Cisco, Genesys Cloud… Thien Tu Co., Ltd is proud to affirm the position of the trusted brands in Business Process Outsourcing Service Industry that provide professional and international standard Contact Center. We currently provide services for financial companies, banks, telecommunication network operators, electronic and e-commerce corporations… With the line of conduct "Prestige - Quality - Efficiency", Thien Tu Co., Ltd is very pleased to serve valued partners and believe that you will always be satisfied when choosing us as strategic partners in your business development.

Candid Maven

Candid Maven is a client-centric organization that offers agency and call center services. They also provide digital advertising, consulting, analytics, performance marketing, lead generation, and affiliate marketing services.

Dexem

Dexem provides Cloud-based software service to help companies of all sizes, worldwide, to process, route, manage and analyze phone calls. We rely on our expertise about telephony, customer relationships and big data to create voice solutions that perfectly fit your needs, that are easy to use for all your employees and that are built to scale your business. We have a range of products built on our Voice Publisher Cloud platform (PaaS): - Call Tracking helping data-driven marketers analyze phone calls from marketing campaigns; - Call Manager helping customer-centric sales team handle with 100% customers calls; - Cloud IVR helping automate call routing with smart rules.

Appletree Answers

Appletree Answers is an Illinois-based company that offers solutions such as telephone answering, virtual receptionist, and customized call center for businesses.

Allegiantcare

Allegiant Managed Care is a URAC-accredited company that supplies case management services nation-wide. AMC also provides MSAs and nurse record reviews. Their mission is to provide a wide variety of proactive case management services to their clientele in the insurance industry. By adhering to professional standards, hard work, and uncompromising ethical practices, AMC strives for consistent, unsurpassed customer satisfaction.

Novacore

MyNovaCore is a Business Process Outsourcing company located in Davao City, Philippines that specializes in building the proper foundation for start-up companies. MyNovaCore specializes in customer service and back office functions to support the growing business. MyNovaCore provides several business models from full outsource, staffing solutions or seat leasing to cater to your specific need.

Callpoint

Campaign Headquarters

Maven Lab

Maven Lab has been supporting leading companies on their messaging and omnichannel requirements with our existing products and services. Maven Lab’s SMS web-based platform, Moobicast has the bulk of SMS features to support most companies SMS requirements. With Moobicast, businesses can reach customers in every corner of the globe instantly. Maven Lab’s unified conversational platform with AI powered chatbot capabilities, Moobidesk empowers businesses to deliver seamless customer experience across all channels. We aim to help businesses connect and engage with customers effectively, build positive long-term customer relationships, and revolutionise the adoption and usage of artificial intelligence (AI) customer service agents.

AnyHour

AnyHour is an Illinois-based company that provides outsourced contact center services for financial institutions.

Baja Call Center

Baja Call Center Services has aspired to be one of the world’s leading customer service solutions company, while keeping cost to clients an important consideration. Its nearshore call center was created to accomplish this goal by blending US management techniques and processes to offer businesses and industries exceptional customer support.

Frontline Call Center

Frontline Call Center specializes in providing inbound and outbound outsourced customer management solutions.

Emscrm

VSA Prospecting

We connect you with prospects who will convert to sales. Whether it&s;s on-site, telephone or web demo appointments, we reach decision makers and schedule an appointment right on your calendar. The VSA business development reps excel at phone conversations with your target market. Accent neutral, US-based, smart, experienced and results-oriented - that&s;s the VSA team. We let your sales people close the sales; we deliver the qualified opportunities.

Torres Credit Services

Peak Advertising

Peak Advertising is a digital advertising agency that provides call center transfers, PPC and email services for insurance and brokerage firms.

Ascent BPO

Ascent BPO is an India-based IT consultancy that provides services such as software development, transcription and creative design for businesses.

EVE.calls

Eve’s intelligence is here to deploy, automate and brighten key business communications. Meet the advanced and time-saving CX tool to achieve superior ROMI

Calley

“CALLEY” is an automatic call dialer for businesses and individuals who call in bulk. A Cloud-Based Automated Outbound Calling Software to maximise productivity and conversions.If a business owner who does outbound calls to get sales or has a team of agents who does cold calling to get more leads then Calley is the solution. Get started under 2 mins and make your team 5X more productive. Calley is the Best Automatic Call Dialer will ever need.

Dexcomm

Inside Ventures

Sangoma

Sangoma provides on-premises and cloud-based business communication systems, session border controllers, telecom interface cards and gateway products.

Trend Research Inc

1Point1

Survox

Survox is a voice-based data collection and audience targeting platform for engaging with customers, employees and voters.

Estartasolutions

IPG Contact Solutions

Cultureservicegrowth

CSG is a customer contact center provides Business Processing Outsourcing Services.

Global Strategic Business Process Solutions

Marketing Call Center

vivaCALL

Call Gurus

Tact

Tact

CRM Middle East

Voiptime Cloud

Voiptime Cloud is an experienced vendor of call center and cold calling solutions. We have combined a decade of experience in IT and telesales with VoIP telephony expertise to create the solution that will actually help your sales reps to close more prospects and enable your sales managers to achieve the highest performance results. Voiptime Cloud is an ideal solution for the sales professionals working with the high call volumes and looking to make the calling process easier to oversee and manage. Our software will be especially useful for telesales, telemarketing companies, and sales departments doing mass outbound campaigns.

United Call Center Solutions

United Call Center Solutions is a very reliable call center service. They have professionals that can handle any type of calls. They are the best for Hvac, property management, and Emergency Restoration Answering Service in the market. They have many clients.

Altair Global Solutions

Roswell Infiniti

Roswellinfiniti provides parts special, order parts, service specials, used vehicle special, tire store, schuludelue service .For inquiries contact email and phone numbers are available on their website.

Gad Inc

Globalsky

Welsend

Call Hero

Factotum

Answer On

AnswerOn is a Colorado-based SaaS platform that provides solutions such as call center agent retention, proactive performance management, and analytics for businesses.

Telerep

Education At Work, Inc

Education at Work provides contact center, workforce solutions, outsourcing, customer care, technical support, customer acquisition and retention, finance and accounting, HR services, collegiate workforce, university partnerships, college jobs, jobs for college students, back-office support, call center, customer experience, onshore, CSAT, tuition assistance, and career readiness.

Colombian Outsourcing Solutions S.a.s

Neotel 2000

Runwaybpo

Runwaybpo is a business process outsourcing firm that provides call center outsourcing and nearshoring services.

Csllcnow

Nova Call Centers

Simply Switch

The SimplySwitch.com website enables consumers to compare available products in the energy, home phone, broadband, mobile and credit card markets, and then switch to the most suitable. The call centre allows consumers to switch the full range of products over the phone.

Goautodial Ltd

Superhuman Prospecting

Superhuman Prospecting offers constant collaboration, feedback, and data to help continuously improve and scale sales and development strategies. Their services include cold calling, B2B appointment setting, lead generation, inbound call center services, and building services. The company&s;s contact modes are by mail, phone, and physical address.

Callexcell

Callexcell operates as a multimedia contact center. It offers an end-to-end service and sales delivery, from the beginning of the customer journey till the very end. The company was founded in 2009 and is headquartered in Sint Truiden, Limburg.

Big Outsource

Big Outsource is a business outsourcing and off shoring company that provides services to businesses who needs to outsource their business processes. The company services include web design and development, mobile app development, software development, copy writing, transcription, search optimization, social media marketing, data entry, virtual assistance, customer support and many more. The company is located in the outsourcing hub of Asia, the Philippines where businesses can get outstanding and talented staff that&s;s worth their price.

NAOS Marketing

Priority Staffing

Priority Staffing is a Virginia-based recruitment company that provides staffing, workforce management, and executive search solutions for businesses and individuals.

Call Center Today

Call Center Today provides call center training and consulting solutions, they provide services include call center phone systems, development of contact centers, relationship building with customers, sales and service phone skills training, management of contact center operations, develop management for infrastructure and performance, outbound and inbound sales and service script writing, technology, dialer, IVR and CRM recommendations.

Call Care

Call Care answer your phone calls, e-mails and WhatsApp messages and assist your customers in a friendly and professional manner. They schedule appointments for you via their agenda management. They have been doing all this for entrepreneurs, healthcare professionals, brokers and lawyers.

Elite Call

Elite Calls concentrate on generating b2b and residential leads. Their services are, from sales to service, order taking, and emergency response, help desk, order processing, live chat support, up-selling / cross-selling, live operators for business, security appointments, appointment settings, vending, coffee and water leads, Hail911, exclusive storm appointments, HVAC, merchant services, utilities and solar energy, political calling services, and recruiting and so on.

BPO American

NetByTel

NetByTel provides speech recognition call center software solutions for its clients. It offers a multichannel leverage point for its retail, catalog, direct response, publishing, travel or hospitality, finance, and manufacturing clients.

Acena Group

Acena is a telecommunication company providing call center and answering service solutions. Acena is a call center servicing both English and Spanish calls. Acena offers the most advanced Inbound bilingual answering service and call center services. These include call overflow support, live call answer support, automated phone answering, medical answering services, enhanced inbound call center service solutions, appointment scheduling, service dispatch, customer acquisition, order taking, and unified communications. An online inquiry form is available on the company&s;s website.

Pcmsi

Tab Service

Tab Service provides information management and data processing services.

Ebentelecom

Impulse Media

Impulse Media provides list marketing and list brokerage, affiliate marketing services, package insert development and marketing, call center services, outbound cross-sell and up-sell programs and computer services.

SSNW

Telepoint Communications

Mainspring Management

Mainspring Management has mastered the use of agile system refinement and continuous, unending improvements. The core of Mainspring Management&s;s focus is creating innovative products and risk management systems that function in the credit environment of today.

Kambala Marketing

Ecco Outsourcing Group

Dubai Technologies

DCS Communication Center

DCS Communication Center offers call center solutions to customers in all industries. As a professional business partner and major project operator, DCS helps deal with all incoming customer calls. Their company, which provides the highest level of security as well as the quality of the service it provides to its customers, with its secure server rooms and network structure designed to keep business continuity at the highest level, has adopted the ISO 27001:2005 information security management system.

Plusonecompany

GigTel

GigTel is a cloud solutions provider that empowers organizations with communications and collaboration solutions. From a group of small exchanges founded in the late 1800s to an industry leader in advanced telecommunications solutions, the roots of GigTel’s parent company (Endeavor Communications) reach back over a century in delivering high-quality communications and superior customer service. Having invested over $110 million in infrastructure upgrades and fiber optic technology for highly innovative solutions, this commitment continues into the future.

Greet Technologies

Greet Technologies offer services like Knowledge Process Outsourcing or Call Center and Data Entry Services where they have rich experience in handling customer support processes. From dedicated client lines to 24/7 customer support, they at Greet have specialized in greeting customers from all over India on technical as well as customer service-related issues. Their packaged solutions make outsourcing easy.

Sascallcenter

SAS Call Center is a 24/7/365 call center service provider for businesses across all industries. Your callers are always welcomed with a friendly greeting and left with a great experience.

EpiAnalytics

EpiAnalytics is a software publishing company that offers real-time text analytic solutions to automate business processes such as advanced case routing, and email and survey classification. It also provides business intelligence solutions for decision support. The company’s easy-to-use, on-demand software transforms customer comments and feedback into valuable insights that can be utilized across its clients’ organizations and to improve their business processes in real time. Founded in 2008, EpiAnalytics is based in Carlsbad, California.

Call Porter

M+ Group

M+ Group is a Europe-based business process outsourcing company that provides client communication and HR management services for businesses.

Tecsa Contact Center

P.I.E. Management

CHEMTREC

CHEMTREC provides definitive information and solutions for hazardous materials and dangerous goods response.

QCS

QCS is a Nebraska-based telemarketing company that provides outbound marketing and inbound call center services for sectors including healthcare, energy and retail.

UG

Underguard Teleservices offers client call centre services for business growth. Their services include inbound call centre solutions, technical support, user experience, live chat solutions, and custom call centre solutions. They serve the following industries: e-commerce, retail, government, and overflow call centers. Undergrad is the go-to call centre partner when speed, quality, and cost are vital to a company&s;s success.

Tele Finity

Center One

ADA-Tech Solutions

ADA-Tech Solutions provides a set of services and solutions for call center operations that include both training and offering a range of inbound and outbound calls while maintaining high quality characteristics. Their executing tele-sales, tele-customer support, tele-marketing and offshore recovery services projects.

Gensales

Codegravityit

ECA

ECA provides call center services including webinar and conference registration, technical support, customer service, renewal, retention support, lead generation, sales, surveys, polling, leased seats, and disaster recovery. Their customers communicate by phone, email, and online applications.

Teloquent Communications

Teloquent Communications offers businesses and professionals with virtual call center solutions that focus on web and conventional telephone-based customer interaction. Teloquent Communications provides solutions that are able to integrate voice, data, video, and web inquiries. Teloquent Communications was acquired by Syntellect in December 2003. Teloquent Communications was founded in June 1989 and is based in Billerica, Massachusetts.

Portable Insights

DaySol

DaySol is an information technology solution, that provides BDC solutions, consumer protection labels (new vehicle addendum stickers), IT support solutions, secure online credit applications, inventory tracking (sales and service), call center solutions, real-time showroom traffic monitor, customized customer follow-up solutions, customer concern tracking, new vehicle invoice imaging, DMS data extraction, daily electronic doc, document imaging, enterprise solutions (voice and data), systems integration, phone system support, data warehousing, web development and integration.

Answer360 Telecommunications

Nuview Marketing

Kiffcom

contactSPACE

Liquid Education

Dakotaperformance

Vakka-Suomen Puhelin

IFive

Shared Services Center - Sarasota

Corpshore Solutions

Corpshore provides lead generation, contact center operations, troubleshooting and calendar management services for businesses.

Professional Targeted Marketing

Centre Panel

Maskineriet

American Call Centers

Coverage

Coverage is an telecommunications firm that offers network infrastructure and application integration solutions to businesses.

Connempathy

Connempathy is a contact center, offering jobs from home to bilingual people, for voice, chat, and email support. Bring back the human touch in customer service by creating an unforgettable customer journey. A lot of companies focus on technical skills and forget about the human side. As a customer-centric company, they believe that everyone deserves a good experience. The services are information technology, consulting, call center, customer support, technical support, and inbound sales.