PicUP

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City: Tel Aviv

State: Tel Aviv

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Country: Israel

PicUP brings a new digital experience to one of the largest channels of Insurers interaction - outbound phone calls. While most of the calls are still unknown, the call center keeps spending a lot of time in the call center, our AI powered engagement platform, using ML algorithms to optimize and personalize the incoming call interface for any users that receive a call from Insurers over calls, messaging and other digital channels. PicUP offers Insurers to enable identifying the calls for the users, get more digital capabilities by moving to chat, delay the call, and by that improve some of their most important KPIs such as: Sales, answer rate, call center efficiency, customer experience and satisfaction! Leading companies like Vodafone, American Movel, UnipolSai, AMEX have managed to increase their sales by 42%, reduce their cost and improve their CX using our technology.

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