Tiledesk

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City: Galatina

State: Puglia

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Country: Italy

To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc. Main Features: • Live Chat Widget with full multichannel experience on Web and Mobile; • Resolution Bot to automate customer support; • Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA; • Ticketing Management system fully integrated into the platform and instant conversation flow; • Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more; • Seamless conversation to “jump” between different channels in a transparent way for end customers and agents; • Chat Tools like typing indicator, off-line access, delivery receipts, contact list and much more; • Dashboard with real time analytics; • Knowledge base.

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