Ticketbird

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City: Västerås

State: Vastmanlands Lan

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Country: Sweden

Ticketbird is an online customer support tool (SaaS) that helps companies deliver excellent customer service, improve knowledge transfer and increase conversions. Today we have more than 3,600 users. Ticketbird is based on an AI-powered knowledge base that makes it easy for companies to save, and re-use, knowledge from all questions and answers. Combined with our contact widget (check-in), and a comprehensive agent view (with team inbox, complete ticketing functionality, integration with CRM and conversion tools) we offer a simple and smart support system. Ticketbird makes customer support much easier and successful with: 1. CHECK-IN: All inquiries from social media, website,email, phone calls, live chat channeled into one location. 2. KNOWLEDGE BASE: Provides smart responses to most frequent questions. All Q&a;As can be saved in the knowledge base to be reused by anyone later. 3. AGENT VIEW: Team inbox, collaboration, assigning the right expert to a question, ticketing system, integration with CRM for customer data, and more. You name it, we build it. 4. CONVERSION TOOLS: Triggers, recipes, live chat, and more tools are of course available in Ticketbird.Because we all know that helping a customer with a question is a great up-sell/cross-sell opportunity. Whats makes Ticketbird different? • Our knowledge base and focus on knowledge transfer, we can do anything with the right knowledge. • Our well thought through design made something very complex very simple. • Our business model that gets whole company into knowledge transferring! • We sell a complete system. No need to buy plugins or extras • Free-to-use internally for all employees, other than customer support agents.

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