Stip

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City: Berkeley

State: California

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Country: United States

Stip is an AI-based solution that improves medium to big-size companies’ digital customer service. Being a smart layer between all text-based digital channels and CRMs. Stip can natively integrate with any CRM, chatbot and technology in a flexible and easy way. It frees customer service staff from repetitive work, allowing them to redeploy attention onto higher value work. Stip’s AI monitors all user-generated content across digital channels, identify the type of request and manages directly simple questions, saving both customer’s and operator’s time. For more complex requests, it automatically and in real-time collects all needed information and redirects it to the most accurate team, within company’s CRM. The deploy and AI training do not require the involvement of the IT team and the set-up is extremely easy.

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