Qosmy, Inc.

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City: San Francisco

State: California

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Country: United States

Qosmy combines Real Time Communications and Real Time Feedback to build a powerful "Social Graph of Customer Service" that provides businesses accurate &a; actionable churn predictions with every customer service interaction. With Qosmy’s omni-channel platform, your customers can reach your contact center using the latest web RTC technologies - from desktop browsers, mobile browsers and mobile apps - all with just one click. Qosmy uniquely identifies every customer&s;s request for help - giving you actionable, customer-centric views of repeat calls, call quality, self-help journeys, and changes in customer sentiment. Our Qosmy Call product powers your corporate help pages with the convenience of click-to-call and inline feedback. As soon as the call is over, Qosmy captures authentic VoC feedback - inline, in context and in real-time. Unlike traditional customer service feedback methods, with Qosmy, every customer is immediately prompted for feedback, right after the call and right in their browser. Feedback is sent back to you as soon it&s;s submitted, so you can respond to your customer in real-time. Our MyQOS® Score instantly tells you the impact of your quality of service on brand sentiment.

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