Answerable

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City: Toronto

State: Ontario

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Country: Canada

We enable brands to engage in conversational commerce at scale via trusted advocates. Two billion consumers use chat to engage with brands and make purchase decisions. Failing to respond fast enough results in a lost sales and customer churn. A huge component for customer experience is conversational commerce. Leading chat platforms (FB messener, Whatsapp, Wechat) and enterprise software (SFMC, LiverPerson, ZendDesk) ensure that brands are always on and always connected. How can a brand respond at scale with authentically when consumers wanted advice from a person? AI/Chat bots are great for standardized questions based on catalogue data or FAQ&s;s but what consumer actually want is advice from someone knowledgeable. Answerable is the first distributed chat platform allowing brands to engage in chat at scale (think Uber/Quora) through trusted advocates which are routed in real-time from customers, employees, and brand advocates. Our patented platform if the first to systematically help brands onboard employees, customers, and advocates and dynamically route questions based on specific use cases. Using a mytrustscore ranking system our platform get smarter over time identifying the person to answer questions not unlike how Uber/Lyft look for the right driver.

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