ipSCAPE

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City: North Sydney

State: New South Wales

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Country: Australia

ipSCAPE is a cloud contact centre technology solution that is feature rich, scalable and offers advanced integration capabilities. We help businesses connect with their customers through Voice, Web Chat, Email, SMS and the channels of the future. Our solution fits seamlessly into your existing business model so you don&s;t need to worry about the technology, and can remain focused on delivering an exceptional customer experience. ipSCAPE is hosted on Microsoft Azure, easily enabled Azure product to be incorporated into your customer experience workflows and has integrations with Microsoft Teams, Microsoft Dynamics 365 and Power BI. - Leader in CCaaS (Contact Centre as a service) technology for Sales and Customer Support - Launched 2005 – Pioneers in Cloud Contact Centre Technology and Innovation - Single View of Customer - through integrations with any CRM - Multichannel – Voice, WebChat, SMS and Email - Feature Rich – including Call Recording, IVR, Scripting, Reports - Advanced Integration Capabilities – Integrate with Business Intelligence, Speech Analytics, Workforce Management tools - International Presence – Australia, Europe and Asia - 24/7 Support - Award Winning Technology – recognised as an Industry Leader

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