InStranet

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City: Chicago

State: Illinois

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Country: United States

InStranet, Inc. provides multi-channel knowledge applications for automating content and knowledge delivery for servicing and sales initiatives, and for contact centers, field sales, and Web self-care. Its Multi-Channel Knowledge applications enable businesses to create, manage, and distribute profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement. The company also offers Contact Centers In-Line Application, which enables the organization of the content and knowledge into context-sensitive and customer-specific categories; and Content Application Foundation that provides toolkit for content management, personalization, search, application integration, and user management. It has technology and distribution partnerships in Europe and Asia. The company was founded in 1999 and is headquartered in Chicago, Illinois with additional offices in Paris, France; and London, the United Kingdom. As of August 4, 2008, InStranet, Inc. operates as a subsidiary of Salesforce.com.

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