Global Exchange

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City: Salamanca

State: Castilla y Leon

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Country: Spain

Global Exchange is a multinational company specialised in foreign currency exchange services, with over 20 years of experience. They are present in more than 57 International Airports in 21 countries and 5 continents, and in several hotel resorts and at high street locations. Day after day they seek excellence in their Customer service and in their relationships with the Airport Operators they work with. Global Exchange operates in the currency exchange sector since 1996. Their company was founded in Spain, in Fuentes de Oñoro (Salamanca), a border town on the frontier with Portugal, where the owners of the company developed different tourist-oriented businesses. One of the tourists’ demands at the time was currency exchange (mostly Spanish Pesetas, French Francs and Portuguese Escudos), and so their currency exchange services began. Soon this activity was expanded to other towns on the Portuguese border and great tourist attractions, but with the arrival of the euro and the subsequent disappearance of currency exchange among European citizens their company had to change its strategy. The euro set for their company the great challenge of their international expansion, first to Argentina in 2001. The Global Exchange Group is currently involved in a very ambitious strategic plan for 2017-2021, when they intend to expand from their current 21 countries to more than 40, and to triple the size of their company in the next few years. Apart from this numeric challenge, their company is currently undergoing an important redefinition of its internal processes, its offer of services and products, and exploring new lines of business (via telephone, internet, etc.).

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