Focus Telecom Polska Sp. z o.o.

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City: Warszawa

State: Mazowieckie

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Country: Poland

Focus Telecom („Focus”, „FT”) is the leading Polish CCaaS (Contact Center as a Service) multichannel-communication technology platform provider delivering to SME and corporate customers across multiple industries integrated software solutions aimed at sales support and customer service. • Since 2008, Focus has been specializing in designing, developing and providing clients with innovative contact center solutions boosting sales, improving customers services and supporting more efficient processes management in a SaaS model; • The Company’s proprietary, cloud-based contact center platform - Focus Contact Platform - is among the most popular of its kind in Poland, combining deep understanding of customer needs with cutting edge technology; • Focus offers multiple features and tools (robust base of 350+ functionalities) within one platform, easily customized to the needs of the client. All elements of the platform are unified and easy to integrate externally, with open API integration; • The implementation, use and management of the platform does not require additional investment in software, hardware, or expenses on developer and maintenance teams, platform managers, lowering the total ownership cost as well as increasing the security of the platform; • Focus’ solutions are hyper-scalable in terms of number of users and can be implemented to fit the needs of companies varying in size – from SMEs to large corporates. Roll-out can be performed with no geographical boundaries on implementation or service provision; • Thanks to its proven client acquisition model as well as effective and diversified composition of sales-lead generation (online channels, business partners, and direct sales) the Company is able to successfully increase scale and offer up-sell and cross-sell opportunities for existing clients;

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