Caplena

Address: Zweierstrasse 165

City: Zurich

State: other

Zip: 8003

Country: SZ

Have you ever spent countless hours tediously sifting through huge piles of customer feedback? Caplena.com uses Augmented Intelligence to drastically reduce the amount of time it takes to analyze large amounts of free text from reviews or responses to open-ended questions. It all began when one of the co- founders, Maurice, won the prestigious SemEval competition for his Master Thesis. He began to explore ideas in the Natural Language Processing (NLP) field with his colleague Pascal, a Machine Learning Engineer specializing in the field of Natural Language and Computer Vision. They soon realized a gap in the industry when Link and Success Drivers - two Market Research firms - inquired if the same technology could help them with open-ended survey coding. As it turned out, almost all firms that handle customer feedback face the same issue: too many open ends and not enough time to accurately analyze them all. Four months later, Pascal and Maurice had completed the first prototype - and things began to take off quickly. Since its inception in the spring of 2017, Caplena has doubled the number of text responses it processes every six months, with over 50M verbatims processed to date. Today Caplena serves companies in more than 15 countries. From rapidly growing start-ups like Joyn to Fortune 500 companies like eBay &a; DHL - we have managed to achieve unparalleled customer loyalty. Building on that trust and keeping innovation at the core of everything we do, it is our mission to support any insight team that analyses any kind of open-ended feedback.

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